FAQ
General
I’m unsure about a size or I have a fit question. How do I find this information?
Please see our size guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our customer care department at info@styletrendclothiers.com.
I’m in love with something that’s out of stock in my size! What can I do?
New items can sell out quickly, but we may get more soon!
To sign up to be notified if an item is restocked:
- If there are size options for the product you’re looking for, ensure you have that size selected on the product page.
- Below the Size Guide link, you’ll find a form for “Is what you’re looking for out of stock?”
- Enter your email address.
- Click the “Notify Me” button.
- Voila! We’ll send you an email if we get more in!
Can I return or exchange items that were purchased on sale?
All items purchased on sale or marked down cannot be returned or exchanged. For our full Return & Exchange Policy, click here.
How long does it take to process my return?
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
I have a store credit. How do I use it?
- First, sign into your Style Trend Clothiers account.
- You should see the store credit on the “My Account” page.
- Upon checkout, the store credit will automatically be deducted from your order total.
- If you do not use the entire store credit, the remainder will go back into your Style Trend Clothiers account to be used on future purchases.
I received a Style Trend Clothiers gift card. How do I use it?
- You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
- Browse the store and add items to your cart.
- Visit the cart to view the items you have selected to purchase.
- Click “Proceed to Checkout”.
- Type your gift certificate code into the “Promo/Gift Certificate” box and click “Apply” to apply the balance.
Can I use my online gift card in your store?
Absolutely. Send us a message at info@styletrendclothiers.com and we can easily convert an online gift card into a physical gift card.
Do you have any physical locations?
Yes! We have an adorable little shop in a small town called Revelstoke in British Columbia, Canada. We would love for you to stop by and visit if you’re ever passing through! For those who don’t see themselves in Revelstoke in the near future, you can shop with us 24/7 from around the world using our online store! We currently ship anywhere within North America (and please see the “International Taxes & Duties” question), but we’re always working to expand our list!
I love Style Trend Clothiers and want to be a reseller! Do you have any resellers or authorize reselling?
We love our customers too! While we appreciate you wanting to be a reseller of Style Trend Clothiers merchandise, we do not currently have any resellers, nor do we authorize any reselling of our merchandise. Please come to view and purchase our products at any time directly from styletrendclothiers.com!
Ordering
Was I charged twice?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Place Order” button once to avoid multiple authorizations.
I get an error message when I enter my shipping and billing addresses. What’s going on?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
My order won’t go through. What should I do?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care at:
(855) 345-5606 Monday to Satuday 9:30AM – 5:50PM PDT, Sunday 11:00AM – 5:30PM PDT
or by email at info@styletrendclothiers.com.
Can I pay using Visa Debit?
We cannot process Visa Debit cards for online transactions. Please use a different method of payment.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I just placed my order. Can I add another item to it?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order and ship it with the original order if it was placed within 24 hours of the original order and the original order has not yet left the warehouse.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@styletrendclothiers.com to your safe sender list.
You can also check your order status by signing into your account on our website.
My order status says “pending” what does that mean?
“Pending” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
Shipping
When will my order ship?
Most orders ship within 2 business days of purchase. Orders are not shipped on the weekends or holidays.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@styletrendclothiers.com to your safe sender list.
You can also check your order status by signing into your account on our website.
My order status says “pending” What does that mean?
“Pending” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
Style Trend Clothiers cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Style Trend Clothiers, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Style Trend Clothiers. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
